Title:  Office Support

Job Description

KEY RESPONSIBILITIES

• Visibly support and champion Peabody's Mission and Values
• Act in accordance with and adhere to Safety as a Way of Life Management System
• Inspect work area & identify hazards
• Enable the activities of technical and professional staff
• Provide outstanding service to assigned client group
• Assist with daily operations by fulfilling assigned tasks
• Ensure activities comply with safety, environmental and statutory requirements
• Ability to handle stress/pressure in a calm and professional manner
• Ability to quickly assess and prioritize work goals and solve problems in a fast-paced operations environment
• Basic customer service aptitude and skills
• Able to work weekends, holiday, overtime and as required
• Handling of confidential information

Transportation:

• General knowledge of train cars (types of cars, weight of cars)
• Review train paperwork for overloaded/under-loaded cars and incorrect car id’s, correct contract and ship-to site information. Correct and resend if needed.
• Coordinate shipping schedule and specific loading instructions between customer, RR and the mine
• Check, verify and confirm treatment amounts on trains
• Work with Transportation Group to assure the loading sheet has the most current and accurate information

Customer Relations:

• Inform customers of mine and/or RR issues relative to train equipment and quality concerns
• Coordinate tonnage requests/requirements between customers, RR and mine.
• Reconcile and validate correct tonnage and number of trains during mid-month and month end billing.
• Maintain accurate and detailed records
• Coordinate customer mine tours
• Assist transportation specialist in tracking equipment, working with customer’s tonnage. Address transportation/customer service issues as they arise.
• Coordinate mine status or equipment issues between mine, customers and the railroads
• Understanding of legal contracts

Operation Support Function:

• Gather previous day’s tons shipped/produced and update report board for 8:00 mine meeting
• Assist in inventory reconciliation processes
• Order supplies for various office buildings on mine site
• Coordinate repairs/payment for office equipment maintenance agreements
• P-card usage
• Complete statements for payment through St. Louis accounting
• NARM Record Retention person
• Insure expense account reports are completed properly and in a timely manner.
• Obtain appropriate approval signatures.
• Enter data into the OOP (Out of Pocket) system for all departments except the East shop and plant maintenance.
• Follow through to completion of payment to employee.
• In conjunction with the safety incident reports, track individual; plant crew safety records.
• Coordinate with plant team leaders concerning quarterly safety lunches.
• Approve individual P-Card statements. (After manager has approved paper copies.)
• Enter data from incident reports for the safety department. Contact person involved for further or correct information.
• Other duties as assigned by the company

Physical Requirements

OFFICE ENVIRONMENT

• Must have the ability to sit for up to 8 hours
• Must be able to use a computer and communicate effectively in various forms, including email and by phone
• Must have the ability to review paper and electronic documents and complete computer entry of data from paper documents
• Must be able to find, remove and return files to/from file cabinets and discuss issues by telephone and in person
• Must be able to operate copier, fax machine, etc.

Education